Frequently asked questions to help you buy a voucher, a gift box or an item - Hotel Sax Paris
Are gift boxes sent immediately after purchase?
Yes, the gift boxes are sent immediately after purchase in digital format, allowing the recipient to book their dates at the Hotel Sax Paris establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several categories: stays, gastronomy, and wellness, to offer a customized experience to your loved ones. You will instantly receive your gift box by email, ready to be used at our Hotel Sax Paris establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to hide the gift certificate amount when sending it to the beneficiary. To do this, select the 'Hide the amount' option when placing your order at Hotel Sax Paris.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send the gift box by email, by mail, or to pick it up directly on site. The gift box is sent instantly in digital format, allowing the recipient to book their dates at the Hotel Sax Paris.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent directly by email to the beneficiaries, ready to be used at Hotel Sax Paris.
How do I create a group fund and invite people?
To create a kitty and invite people, select the dedicated option when purchasing your gift box. You can then invite participants by email or link sharing, according to the conditions of our establishment Hotel Sax Paris.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher by freely selecting the desired amount from the available options. This voucher can be used for rooms and suites, the SAX restaurant, the Spa & Fitness area, as well as for gastronomic experiences in the Garden or on the rooftop of our Hotel Sax Paris establishment.
How can I log in to my account?
To access your Hotel Sax Paris account, use the email address and password associated with your registration. If you have forgotten your password, use the reset option available on the login page.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then select the 'Empty Cart' option. At Hotel Sax Paris, this action is immediate and simplifies your navigation on our site.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and sent in digital format to your recipient. Enjoy the refined experience of Hotel Sax Paris.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option. Enjoy your purchase at Hotel Sax Paris.
How do I purchase or give a gift box?
To offer an Hotel Sax Paris gift box, select the box of your choice, add it to your cart, and complete your order. You can customize your box with a message before sending it via email to the recipient of your choice, who can then book their stay or experience date at their convenience.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate for a custom amount, redeemable for rooms and suites, the SAX restaurant, the Spa & Fitness area, or the Garden at Hotel Sax Paris. The recipient can thus choose the experience that suits them best.
Can I modify or cancel my order?
Modifications or cancellations to your order depend on the specific conditions of your gift box. At Hotel Sax Paris, the details are specified at the time of purchase.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at Hotel Sax Paris.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your Hotel Sax Paris gift box.
Can I check the status of my gift box online?
You can track the status of your Hotel Sax Paris gift box online via your personal space on our website. Simply log in with the credentials received when purchasing your Hotel Sax Paris gift box.
Is there an online chat available for questions about gift boxes?
Our online chat is available to answer your questions about our gift boxes. The opening hours are displayed on the contact page of our establishment, Hotel Sax Paris.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for any assistance at Hotel Sax Paris.
Is there a dedicated FAQ for gift boxes?
This FAQ provides clear answers about using your gift box. You will find practical information about its validity and how to fully enjoy your experience at our Hotel Sax Paris establishment.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, particularly those dedicated to wellness experiences. To check if your box includes this access, please consult the details of the offer you received. Enjoy your relaxation time at Hotel Sax Paris.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an Hotel Sax Paris gift box has access to the same services as other guests, according to the establishment's conditions and the nature of the chosen gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the box or the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at the Hotel Sax Paris.
Is parking included in my gift box?
Parking is not included in the Hotel Sax Paris gift boxes.
Is breakfast included in my gift box?
Breakfast is not automatically included in the Hotel Sax Paris gift boxes. To check if your box includes this service, please consult the specific conditions of your box.
Is special attention given to the recipient of a gift box?
The recipient of an Hotel Sax Paris gift box can expect a tailored experience, with special attention paid to customization and the quality of services. Whether it's a signature massage, a Seine river cruise, or a stay in an elegant setting, every detail is designed to offer an unforgettable moment at our Hotel Sax Paris establishment.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the gift box you received. The SAX Boat and Signature SAX Massage gift boxes include a bottle of champagne, while other experiences may not. Make the most of your exceptional moment at Hotel Sax Paris.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the spa at Hotel Sax Paris.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes are available in different options to cater to all preferences, and you can instantly send them via email. Treat your colleagues to the refined experience of Hotel Sax Paris.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The recipient will instantly receive their gift box via email, ready to be used to book their stay or experience dates at our Hotel Sax Paris establishment.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at Hotel Sax Paris.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Hotel Sax Paris offers customized solutions for corporate committees, with preferential rates and customization options, to provide unique moments in an exceptional setting in Paris.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the information associated with your gift box at our establishment, Hotel Sax Paris.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary according to the conditions of use of your gift box at Hotel Sax Paris.
How can I contact the store?
For any questions regarding your gift box, you will find the necessary information directly on our website, including opening hours and terms of use. Our gift boxes can be used for stays, gastronomic experiences, or moments of relaxation at our Hotel Sax Paris establishment.
Is there a dress code for the gift box?
The dress code for the various experiences offered by Hotel Sax Paris varies by location. Smart attire is recommended for the restaurants and the rooftop, while casual but clean clothing is suitable for the spa and relaxation areas. Enjoy your experience at Hotel Sax Paris to the fullest.
From what age can I get a treatment?
The minimum age to receive a treatment at Hotel Sax Paris is 18 years old.
Is it absolutely necessary to make a reservation?
Yes, a reservation is essential to enjoy your gift box. The recipient can book their dates at the Hotel Sax Paris.
How can one access the hotel from the airport?
To access the hotel from the airport, you can use public transportation such as taxi or metro. Hotel Sax Paris is located in the heart of the 7th arrondissement of Paris, just steps away from the city's major monuments, making it easily accessible from the main Parisian airports. Hotel Sax Paris.
Is the establishment accessible to people with reduced mobility?
Hotel Sax Paris is accessible to people with reduced mobility, with adapted facilities to ensure a comfortable stay.
Are pets allowed in the establishment?
Hotel Sax Paris accepts pets under specific conditions, which are detailed at the time of booking.
Where can I find the menus?
The menus of the restaurants at Hotel Sax Paris are available on the detailed sheet of each gift box or directly on the establishment's website. You will also find information about the gastronomic experiences offered, such as exceptional lunches and dinners at SAX55 or breakfasts on the rooftop with a view of the Eiffel Tower.
What are the hours of operation?
The establishment's hours vary depending on the services. During your stay at Hotel Sax Paris, you can enjoy the restaurants, spa, and other amenities according to the hours posted on-site or available on our website.
Is there parking available near the establishment?
The availability of parking near the Hotel Sax Paris depends on the options offered by the hotel. We invite you to check the specific conditions when booking your gift box.
What are the delivery methods for gift boxes/vouchers?
The Hotel Sax Paris gift boxes are delivered immediately by email in digital format. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
Our gift boxes can be sent by post. The gift box is sent instantly by email in digital format, allowing the recipient to book their dates at Hotel Sax Paris.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for experiences within our Hotel Sax Paris establishment. For additional items, purchase and delivery conditions should be verified directly when reserving your gift box.
Is the gift box available in physical format?
The Hotel Sax Paris gift boxes are available in physical format, but you can also opt for a digital version for instant delivery by email. The recipient can then book their stay or experience dates according to their preferences.
Is the box presented in a neat packaging?
The Hotel Sax Paris gift boxes are presented in an elegant and careful packaging, reflecting the refinement of our establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from Hotel Sax Paris. The recipient will receive their gift box via email and can immediately book their stay or experience dates.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent instantly by email, ready to be used on the date of their choice, at our establishment Hotel Sax Paris.
Do you deliver gift boxes internationally?
Hotel Sax Paris gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination, with immediate dispatch in digital format.
What are the delivery times for gift boxes by mail?
Hotel Sax Paris gift boxes are sent by mail within 2 to 3 business days after purchase. You will receive a confirmation email with the delivery details. The recipient can then book their stay or experience dates according to the availability of Hotel Sax Paris.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The recipient will instantly receive their gift box by email, ready to be used for an unforgettable experience at the Hotel Sax Paris.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The recipient can then book their dates at our establishment, Hotel Sax Paris.
How can I track my order?
You can track your order by logging into your account on the Hotel Sax Paris website. Gift boxes are sent immediately by email in digital format, ready to be used by the recipient.
Can I receive my gift box by email or mail?
Your Hotel Sax Paris gift box will be sent by email or mail, depending on your choice at the time of ordering. The recipient will instantly receive their gift box by email, ready to use.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You will receive your gift box in digital form immediately after your purchase, and the recipient can book their dates at the Hotel Sax Paris.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new booking according to the conditions of the Hotel Sax Paris establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Hotel Sax Paris gift boxes are valid for a specific period, and it is not possible to extend them beyond this timeframe.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can use your box for rooms, meals at the SAX restaurant, or spa treatments, with the exception of Kinugawa services. The exact terms are specified at the time of booking, at our establishment Hotel Sax Paris.
Can I cancel my reservation made with a gift box?
The cancellation of a booking made with a gift box depends on the conditions specified at the time of purchase, in our establishment Hotel Sax Paris.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our Hotel Sax Paris establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at our Hotel Sax Paris establishment.
Is it possible to reschedule without fees with a gift box?
Date change is possible according to the reservation conditions of your Hotel Sax Paris gift box.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book an experience at our Hotel Sax Paris establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Hotel Sax Paris offers special gift boxes. Explore our online selection to discover the available offers and give a unique moment in an exceptional setting.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, bachelorette or bachelor parties, and other special events. Our stay, F&B, and Spa & Fitness gift boxes provide unique experiences for unforgettable moments in an exceptional setting, at the heart of Paris, with Hotel Sax Paris.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the Hotel Sax Paris establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Hotel Sax Paris gift boxes are identical to those you can enjoy on site. You can thus fully enjoy the chosen experience, whether it's for a stay, a meal, or a spa treatment at our Hotel Sax Paris establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges depend on availability and the establishment's conditions. For example, it is possible to replace a massage with a facial treatment depending on availability at our establishment, Hotel Sax Paris.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The payment terms are specified during the order, in our establishment Hotel Sax Paris.
Is online payment secure?
Online payment for your gift boxes is secure to protect your banking data. You get the best rate by purchasing directly from our official Hotel Sax Paris store.
Is payment via group or shared payment possible?
Payment via group or shared methods is not currently available. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Hotel Sax Paris.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our Hotel Sax Paris. They allow you to enjoy nights in Deluxe rooms or Suites, meals in our restaurants, or treatments in our Spa & Fitness area, all in an elegant and refined setting in the heart of Paris.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Hotel Sax Paris.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give to the recipient of your choice, which can be used at our Hotel Sax Paris establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Hotel Sax Paris.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for Hotel Sax Paris gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for Hotel Sax Paris.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your Hotel Sax Paris gift boxes.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Hotel Sax Paris. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and immediate, and the gift box is sent by email to the recipient so they can book their stay or experience dates at our establishment, Hotel Sax Paris.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, Hotel Sax Paris.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you immediately receive your gift box in digital format. All gift boxes are available on the official website of Hotel Sax Paris.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Hotel Sax Paris establishment.
Is it possible to add a personalized message to the gift box?
You can add a custom message when placing your order for the gift box. This message will be included with the shipment and will add a unique touch to your gift at our establishment, Hotel Sax Paris.
Can we add options to your gift box offers?
The gift boxes from Hotel Sax Paris can be customized to your liking, with various options depending on the chosen experiences. You can add a personalized message and select the free amount for flexible use in our establishment.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging to enhance your gift box during your online order. Our refined packaging options are designed to offer an unforgettable unboxing experience, reflecting the elegance of our establishment, Hotel Sax Paris.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Choose your preferred gift box, add a personalized message, and offer a unique moment in an exceptional setting in Paris, with Hotel Sax Paris.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Hotel Sax Paris.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The Hotel Sax Paris gift box can be used for stays, gastronomic experiences, or wellness treatments in our establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Hotel Sax Paris.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The SAX Paris gift boxes are customizable and can be used for stays, gastronomic experiences, or wellness moments, offering great flexibility. Take advantage of this opportunity to offer a unique moment in an exceptional setting at Hotel Sax Paris.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Hotel Sax Paris gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the Hotel Sax Paris establishment.
What should I do if the received box is damaged or contains an error?
A damaged or incorrect gift box is quickly replaced according to the conditions of Hotel Sax Paris.
Can I get a refund for a gift box if I change my mind after purchase?
The Hotel Sax Paris gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If the recipient cannot use it in time, they will no longer be able to benefit from it. We recommend checking the validity conditions at the time of purchase to anticipate this possibility, at our establishment Hotel Sax Paris.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of use specified at the time of purchase. Hotel Sax Paris gift boxes offer flexibility to fully enjoy the experience in our establishment.
How can I redeem the cashback?
The gift fund is available as a gift certificate that can be used for rooms, the restaurant, the spa, or other experiences at the Hotel Sax Paris establishment. The beneficiary can book their dates directly with the hotel to fully enjoy their gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Hotel Sax Paris depend on the purchase conditions. Refunds are possible according to the terms specified at the time of the gift box acquisition.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hotel Sax Paris are neither exchangeable nor refundable. They are valid for experiences within our establishment, according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for gift boxes. Please check the available dates during your reservation at our Hotel Sax Paris.
Is booking with a gift box subject to availability?
The reservation with an Hotel Sax Paris gift box is subject to the establishment's availability. We recommend booking as soon as possible to guarantee your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your Hotel Sax Paris gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number associated with it. This number is required to validate your reservation at Hotel Sax Paris.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. You can enjoy various experiences, such as stays, restaurant meals, or spa treatments, depending on the options chosen. Check availability when booking at Hotel Sax Paris.
Can I use my gift box on holidays?
The use of your gift box at Hotel Sax Paris is possible on holidays, subject to the availability of the establishment. To fully enjoy it, it is advisable to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at the Hotel Sax Paris to fully enjoy the experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Hotel Sax Paris establishment.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You can directly book your dates at the Hotel Sax Paris establishment.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at Hotel Sax Paris. The booking terms are specified upon purchase of your gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the terms and conditions of the Hotel Sax Paris establishment.
Does my gift box cover the entire service?
Your Hotel Sax Paris gift box covers the service indicated on your exchange voucher. Any additional supplements or options, such as exclusive experiences or additional services, are at your own expense.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for experiences within our Hotel Sax Paris establishment.
Can my gift box be used all at once?
Yes, your Hotel Sax Paris gift box can be used in one go. Please check the specific terms of the establishment to confirm the usage conditions.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for rooms and suites, the SAX restaurant, the Spa & Fitness area, and the Garden of Hotel Sax Paris. It cannot be used for the Kinugawa restaurant.
Is my gift box valid in only one establishment?
Your gift box is valid for rooms and suites, the SAX restaurant, the Spa & Fitness area, as well as for breakfast on the rooftop of the Hotel Sax Paris establishment.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. Options may vary depending on the period and the type of gift box. Hotel Sax Paris.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, in accordance with the conditions of the Hotel Sax Paris establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the establishment's conditions. The terms are indicated on your gift box, at our establishment Hotel Sax Paris.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Hotel Sax Paris, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the Hotel Sax Paris.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, the recipient can choose their dates directly with the Hotel Sax Paris establishment. The gift box received by email is immediately usable for various experiences, such as stays, meals, or spa treatments.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly at Hotel Sax Paris.
Is my gift card divisible? Can I use it multiple times?
Your SAX gift voucher can be used in several installments, subject to availability and the conditions of the Hotel Sax Paris establishment.
What are the check-in and check-out times?
The check-in and check-out times at Hotel Sax Paris are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the type of room or suite booked, and it is advisable to verify them at the time of reservation.
What services are included in a gift certificate?
The SAX gift voucher from Hotel Sax Paris can be used for rooms and suites, the SAX restaurant, the Spa & Fitness area, as well as the Garden. It does not cover the services of Kinugawa.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences, such as an overnight stay or a meal, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount. Take advantage of these options to enjoy unique moments at Hotel Sax Paris.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and the terms of use in our establishment Hotel Sax Paris.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when making a reservation with the establishment. The recipient can book their stay or experience dates according to their preferences, directly with Hotel Sax Paris.
Can the gift box be transferred to a third party?
The Hotel Sax Paris gift box can be given to a third party. Simply enter the recipient's name during the order or change the recipient after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment Hotel Sax Paris.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email according to the conditions of the Hotel Sax Paris establishment.
What is the validity period of a gift box?
The validity period of an Hotel Sax Paris gift box is 1 to 3 years depending on the chosen experience. This period is indicated in the general terms and conditions of each gift box, available at the time of purchase.
Are children allowed?
Hotel Sax Paris accommodates children, but it is recommended to check the hotel's specific conditions to ensure a stay that meets your needs.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of an Hotel Sax Paris gift box remains lost. In case of exceeding, an additional payment is required according to the conditions of the Hotel Sax Paris establishment.
Is the spa access private?
Access to the spa at Hotel Sax Paris is included in the Spa & Fitness gift boxes, allowing you to enjoy signature treatments and moments of relaxation in the heart of Paris.
What types of gift boxes do you offer?
We offer gift boxes for exceptional stays, gastronomic experiences, and moments of well-being. You can give nights in Deluxe rooms or Suites, lunches or dinners at the SAX55 restaurant, signature massages, or romantic cruises on the Seine, all in an elegant setting in the heart of Paris, with Hotel Sax Paris.